Why Good Packaging Matters

A poorly packed parcel is one of the leading causes of damaged goods during courier delivery in New Zealand. Parcels go through multiple handling points — sorting facilities, trucks, and depots — and can be stacked, jostled, and dropped along the way. Taking the time to pack properly protects your items and helps avoid costly damage claims or replacements.

Choosing the Right Box

The box you use is your first line of defence. Follow these guidelines:

  • Use a new or structurally sound box: Old boxes that have been used multiple times may have weakened walls. Check for creases and soft spots.
  • Match the box to the item: Too much empty space allows items to shift. Too tight a fit puts pressure on the contents.
  • Aim for 5–7 cm of padding space on all sides between the item and the box walls — this is where your cushioning material goes.

Best Cushioning Materials

Good cushioning absorbs impact and prevents movement. Suitable materials include:

  • Bubble wrap: Excellent for fragile items. Wrap each item individually and secure with tape.
  • Packing peanuts: Good for filling void space around objects.
  • Crumpled kraft paper or newspaper: A sustainable option for less fragile items.
  • Foam sheets or inserts: Best for electronics and precision instruments.
  • Air pillows: Lightweight and effective for filling gaps in larger boxes.

Avoid using clothing or soft fabric as your only form of padding — while tempting, it doesn't provide enough protection for items that could break.

Packing Fragile Items

Extra care is needed for breakables such as glassware, ceramics, or electronics:

  1. Wrap each item individually in at least two layers of bubble wrap.
  2. Pad the bottom of the box with at least 5 cm of cushioning before placing items inside.
  3. Place heavier items at the bottom.
  4. Ensure no two fragile items are in direct contact with each other.
  5. Fill all remaining void space to prevent movement.
  6. Close the box and shake it gently — if you hear or feel movement, add more cushioning.

Sealing the Box Correctly

A poorly sealed box can open in transit. Use proper packing tape (at least 48 mm wide) and follow the H-taping method:

  • Tape the centre seam along the length of the box.
  • Run additional strips across each end of the seam to form an "H" shape.
  • Apply at least 3 strips of tape to the bottom of the box as well.

Do not use household sticky tape, masking tape, or string — these are not strong enough for courier handling.

Labelling Your Parcel

Place the address label flat on the largest surface of the box. Ensure:

  • The label is printed clearly — handwritten labels are acceptable but must be legible.
  • Any old labels from previous uses are removed or fully covered.
  • The label is secured with clear tape over it to prevent smudging or coming loose.

Special Packaging Situations

Liquids

Place liquids in a sealed, leak-proof container. Put that inside a zip-lock bag, then cushion within the box. This provides three layers of containment.

Long or Awkwardly Shaped Items

For items like golf clubs, artwork, or furniture legs, use a purpose-made tube or triangular postal tube where possible. If using a box, reinforce corners and edges with additional tape and foam corner protectors.

Electronics

Where possible, use the original manufacturer's packaging. If unavailable, wrap in anti-static foam or bubble wrap and ensure the item is completely immobile within the box.

Summary: The Packaging Checklist

  • ✔ Use a strong, right-sized box
  • ✔ Wrap items individually in cushioning
  • ✔ Fill all void space
  • ✔ Seal with proper packing tape using the H-method
  • ✔ Label clearly and cover with clear tape
  • ✔ Remove or cover any old labels

A few extra minutes spent on packaging can mean the difference between your item arriving intact or in pieces.